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Detailed Syllabus & Hourly Breakdown

Hour 1: Mapping Bottlenecks & Workflow Redesign

• Identifying "waste" in daily operations (unnecessary handoffs, repetitive data entry, long approval loops).
• Core principles of Lean operations applied to service and project delivery.

Hour 2: Hyper-Automation with No-Code & GenAI Tools

• AI Integration: Using Make.com, Zapier Central, or Microsoft Power Automate to link disparate systems (e.g., automatically updating a project board when a client sends a specific email request).
• Building internal custom GPTs/Claude Projects to handle repetitive text-processing, invoice scanning, or data formatting.

Hour 3: Best Practices for Efficiency

• Standard Operating Procedures (SOPs): Every optimized workflow must be documented immediately. If a task is done more than three times, it requires a standard template or automation script.
• The Single Source of Truth (SSOT): Ensure all team members work from a centralized digital platform rather than fragmented tracking sheets.

Objective

Eliminating redundant tasks, streamlining workflows, and maximizing team output through systematic automation.