Detailed Syllabus & Hourly Breakdown

Hour 1: Communication Architecture & "Client-First" Language

• Structuring status updates, managing expectations, and the art of delivering bad news transparently.
• AI Integration: Using Grammarly Enterprise or Lavender to refine email tone, ensuring communications are objective, polite, and executive-ready.

Hour 2: Client Meetings & Relationship Intelligence

• Active listening, running efficient steering committee meetings, and capturing action items.
• AI Integration: Deploying Fathom, Otter.ai, or Fireflies.ai to securely record, transcribe, and instantly generate client-facing meeting minutes (MoMs).

Hour 3: Best Practices at the Client Level

• Under-Promise, Over-Deliver: Setting realistic timelines with built-in buffers for unforeseen delays.
• No Surprises Rule: Alerting clients to potential bottlenecks before they impact a deadline, paired immediately with two proposed solutions.

Objective

Transforming employees from transactional executioners into trusted advisors who manage client relationships with high emotional intelligence and clarity.